Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
FNSPIM302A Mapping and Delivery Guide
Determine claim liability
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | FNSPIM302A - Determine claim liability |
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Description | This unit describes the performance outcomes, skills and knowledge required to process a personal injury claim in accordance with organisation guidelines and procedures. It encompasses all aspects of processing a claim including possible claim rejection.This unit may apply to job roles subject to licensing, legislative, regulatory or certification requirements so Commonwealth, State or Territory requirements should be confirmed with the relevant body. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | This unit applies to claims management job roles in the personal injury management sector. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | |||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Receive and clarify claim information |
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Element: Determine status of claim |
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Element: Accept or reject claim |
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Element: Document liability decision |
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